MADE TOORDER.MADE RIGHT.

It happens. Rarely, we hope. But it happens.

If your order arrives damaged, misprinted, or with a visible quality issue, please contact us within 30 days of receiving your order.

• Your order number
• A brief description of the issue
• Clear photos showing the problem

For the clearest photos, place the item flat on a well-lit surface and make sure both the issue and product tag are visible.

Once we have what we need, we can get to the important part: resolving it.

Every Incredibly Private™ product is made specifically for your order.

Because of that, we do not accept general returns or exchanges, including returns for incorrect sizing, fit, or change of mind.

Please review the product description and size guide before ordering.

If there is a manufacturing, printing, or quality issue with your item, that’s different. Contact us and we’ll work with our fulfillment partner to arrange an appropriate replacement or refund.

Changed your mind? Timing is everything.

You can cancel or make changes to your order using the link in your confirmation email until the order enters production.

Once production begins, the order can no longer be cancelled or changed because your item is already being made.

After delivery, quality-related concerns can be reported within 30 days.

Refunds are available for qualifying damaged, defective, misprinted, or otherwise faulty products.

Because our products are made to order, we cannot provide refunds for sizing issues, buyer’s remorse, or general return requests.

Approved refunds are returned to your original payment method.

Credit or debit card refunds typically appear within 7–10 business days, depending on your financial institution.

PayPal refunds generally appear in your PayPal balance within 24 business hours after processing.

Banks, unfortunately, move at bank speed.

Depending on your location, available payment methods may include:

• Major credit and debit cards
• PayPal
• Apple Pay
• Google Pay
• Klarna or Afterpay
• Other supported local payment methods

The payment options available to you will appear at checkout.

Incredibly Private™ may travel internationally. Customs likes to get involved.

International orders may be subject to import taxes, customs duties, or other fees imposed by the destination country.

Depending on your location and order, applicable duties may be collected at checkout or charged when your shipment enters the destination country.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

For specific information about your country's requirements, please contact your local customs authority.

Incredibly Private™ partners with Fourthwall for commerce, payment processing, fulfillment, and order support.

Fourthwall serves as the Merchant of Record for purchases made through our store and handles applicable order-related matters, including qualifying replacements, refunds, and returns.

You get Incredibly Private. They help us handle everything that should stay behind the scenes.